I don’t want to appear negative but I have already done that and they were no use. Taking up to 5 days to respond to a request and then just providing me with information on how to reset the device, which is on there website.
They also sent me a replacement device but I am still experiencing the exact same problem, that’s why I have come here to get some info from someone who has experience of using the device.
Do you connect through WiFi? I have found Withings customer support to be useless. I am hoping to get a refund and move straight to FitBit Aria scales. I have a FitBit One pedometer and FitBit have the most incredible customer support ever! I can not praise them highly enough for their customer support.
It’s a shame the Aria scales don’t have the air quality monitoring and heart rate monitoring like the Withings scale, it was this additional functionality that first drew me to Withings over FitBit, but if Withings can’t step up to the plate and help me get it connected I’ll have no hesitations switching to the FitBit Aria